This informational presentation is to help our valued members with any questions they may have about the exciting new direction we have headed.  Of course our staff is always available if you have a question not covered in this document.  If an answer is not readily available to your question we will make it a priority to find that answer for you.   We thank you for partnering with our efforts of health and fitness and being a member of the greatest organization bringing our communities the best fitness facilities and programs.

GET ACTIVE GO URBAN

CLUB RELATED QUESTIONS

“Is my Club staying under the same ownership and management?”
Ownership and management of your Club continues to remain with Global Fitness Holdings, LLC.   Our branding under the name Urban Active allows us to expand into new markets and provides us with the opportunity to offer even more exciting amenities to our top-of-the-line facilities and fitness programs. 

“Are the hours and/or programs of the Health Club, Personal Training, Group Fitness and Playroom staying the same?”
We will continue to provide you the same convenient hours to help meet your fitness needs.  Our name change does not affect your highly recognizable staff or cutting edge programs in any way. 

“May I use other Urban Active Club locations?”
Depending on your access, you may use any of our twenty-three current Urban Active locations.  In addition, you now have guest privileges at over 3,000 Clubs worldwide by using the Passport program through IHRSA (International Health, Racquet and Sportsclub Association); the industries largest and most highly esteemed reciprocal guest access program.  By using the web site www.healthClubs.com it is easier than ever to find a Club to visit while away from home (certain restrictions may apply).

MEMBERSHIP RELATED QUESTIONS
"Have the terms of my membership agreement changed?”
The terms of your membership agreement have not changed.  Please refer to your membership agreement for specific terms and conditions.   Of course, if you still have questions you may contact a representative of our Member Services Department at www.urbanactive.com or 1-866-UA-HELP- 1  (824-3571).

"Will my rate (monthly dues) change now?"
Your monthly rate will not be affected by the name change to Urban Active.

“Will the billing look different on my credit card or checking account statement?”
Depending on billing cycles you may see a name change within the next 3 billing cycles.

MEMBER SERVICE RELATED QUESTIONS
“May I speak with the corporate/home office about my agreement?”
You may contact our Member Services Department at www.urbanactive.com or 1-877- UA-HELP- 1   (824-3571).

“What other changes may I expect?”
Your Clubs will continue to operate in the same manner you are accustomed to.   Immediate enhancements will include updating the look of your Club with changes in color, uniforms and signage.  You will continue to receive the same caring and professional service you have come to know both from your local staff and your Member Services Department. 

THANK YOU FOR BEING A MEMBER OF URBAN ACTIVE